Send your request

Fields marked * are required. We use these details only to pass your enquiry to an aircon contractor who covers your area. See our privacy policy.

Give a phone number or an email address so the contractor can reach you.

What to include

The more the contractor knows before they call, the better the first conversation. A few lines is enough:

  • Your suburb. We pass enquiries to contractors by area.
  • The type of property: freehold house, townhouse, flat in a block, estate home or business premises.
  • What you need: a unit installed, a unit repaired, a service, a gas refill, a commercial system or a ducted installation.
  • The unit, if you have one: the make and model if you know it, and roughly how old it is.
  • What it is doing: not switching on, running but not cooling, weaker airflow, dripping, tripping, or cooling that has faded over months.
  • When it started, and whether the cooling faded slowly or stopped suddenly.
  • Anything about approvals: an estate, a body corporate or a landlord who has to approve the outdoor unit.

What happens next

We pass your enquiry to an independent aircon contractor who covers your suburb and does the kind of work you need. The contractor contacts you directly, asks any questions and arranges a look at the room or the unit if one is needed. They quote you directly, and you decide whether to go ahead. Ask them how the unit was sized and what warranty they offer.

We do not do the work, we do not test units and we do not set the price. If we cannot find a contractor who covers your suburb, we will tell you.

Your information

We ask only for what a contractor needs to contact you about this enquiry. We do not use it for anything else, and we do not add you to a mailing list. Please do not put ID numbers, alarm codes, gate codes or passwords in the message. Read our privacy policy for how we handle personal information under POPIA, and our terms of use.

Frequently asked questions

How soon will a contractor contact me?

That depends on the contractor and the time of year. We do not promise response times we cannot control. In a hot spell the whole suburb is booking at once, so say so in the message if the unit has stopped working.

Will my details be sent to lots of companies?

No. We use your details only to pass on this enquiry.

Can I ask for a service rather than a repair?

Yes. Choose the aircon servicing option on the form. The contractor cleans and checks the unit and tells you if a fault needs a repair instead.